Returns

Questions about returning your ordered products? Here you will find the most frequently asked questions about returning or canceling your order on the website of Het Kleinste Huis.

If your question is not listed, please contact us via info@hetkleinstehuis.nl or call us on +31 (0)20 752 75 85.

We are happy to help you!

Q: Can I return my order? insert_link

A: Yes, you can! You can return your unused products up to 30 days after receipt of your order.

Before returning a product, please let us know via our email address info@hetkleinstehuis.nl. Include (a copy) of the supplied invoice in the return box.

We will notify you as soon as we have received your return. The purchase amount of the returned products will be refunded as soon as possible.

NB! The shipping costs are for your own account, unless it is covered by warranty.

For more information and answers to other frequently asked questions, visit our FAQ page.

Discover more tips, advice, and interesting articles about our products and related topics on our blog.

Q: Can I add anything after placing my order? insert_link

A: Yes, that is possible as long as the order has not yet been offered to one of our parcel services.

Call +31 (0)20 752 75 85 or send an e-mail to info@hetkleinstehuis.nl and indicate which items should be added to your order.

We will then send a new payment link for the extra items.

For more information and answers to other frequently asked questions, visit our FAQ page.

Discover more tips, advice, and interesting articles about our products and related topics on our blog.

Q: Can I cancel my order after placing it? insert_link

A: As long as the order has not yet been offered to our parcel services, you are able to cancel the order. Please call +31 (0)20 752 75 85 or send an email to info@hetkleinstehuis.nl.

Once your order has been shipped, you cannot cancel it. You can refuse your package if it is presented at your front door, it will then be returned to us.

For more information and answers to other frequently asked questions, visit our FAQ page.

Discover more tips, advice, and interesting articles about our products and related topics on our blog.

Q: Are there products that cannot be returned? insert_link

A: Certain products, such as custom-made or opened items, cannot be returned. Please refer to our return policy for more details.

For more information and answers to other frequently asked questions, visit our FAQ page.

Discover more tips, advice, and interesting articles about our products and related topics on our blog.

Q: What should I do if my product is damaged on delivery? insert_link

A: Report damaged products immediately via email with a photo of the damage. We will provide a solution as soon as possible.

For more information and answers to other frequently asked questions, visit our FAQ page.

Discover more tips, advice, and interesting articles about our products and related topics on our blog.

Q: Is it possible to exchange a product instead of returning it? insert_link

A: Yes, product exchange is possible. Please contact us for the procedure. Note: additional costs may apply.

For more information and answers to other frequently asked questions, visit our FAQ page.

Discover more tips, advice, and interesting articles about our products and related topics on our blog.

Q: What are the rules for international returns? insert_link

A: International returns follow the same rules, but consider longer shipping times and possible additional costs.

For more information and answers to other frequently asked questions, visit our FAQ page.

Discover more tips, advice, and interesting articles about our products and related topics on our blog.