Ordering

Questions about your order? Here you will find the most frequently asked questions about your orders on the website of Het Kleinste Huis.

If your question is not listed, please contact info@hetkleinstehuis.nl or call us at +31 (0)20 752 75 85.

We are happy to help you!

A: Placing an order is very easy on the website of Het Kleinste Huis.

  1. First you select the product you want to purchase. This can be done using the search field at the top right or via the menu.
  2. Then, for example, indicate the desired weight and the number you want.
  3. Click on the button 'Add to cart'
  4. The selected product will now appear in your shopping cart at the top right.
  5. Click on 'Proceed to payment' to pay.

A: Our website supports the following payment methods: iDeal, Creditcard, ApplePay, Bancontact, Belfius, Sofort, Direct debit and prepayment.

All payments via this website are handled by our 'payment broker' Mollie. Mollie ensures the correct and safe handling of your payment and bank details.

Your data is encrypted and sent to your bank via the secure SSL procedure. This means that third parties cannot access your data.

A: It can sometimes happen that the payment of an order is not always successful. This can have several causes.

Please try again later or contact us through info@hetkleinstehuis.nl or by phone +31 (0) 20 752 75 85. We are happy to help you!

A: Yes, that's no problem at all. Call +31 (0)20 752 75 85 or send an email to info@hetkleinstehuis.nl after placing the order.

We will then prepare your order for you to be picked up.

A: Some of our items may be out of stock. These are therefore not available to order.

Our website can notify you as soon as the item you want is back in stock. To do this, enter your email address in the 'Notify me when this product is in stock' field and then send it.

As soon as the product is available again, you will be automatically notified by e-mail.

A: It is possible that certain teas you are looking for are not available on our website.

In our physical tea shop we have an even wider range than on this website.

Is your tea not on our website? Call us on +31 (0)20 752 75 85 or send an email to info@hetkleinstehuis.nl.

A: It is possible that one of the items you have ordered is not in stock. Due to the corona measures, both nationally and internationally, some items are unfortunately not always in stock. We often do not know how long it will take before the products are back in stock.

Instead of delivering the product, we will immediately refund the outstanding amount to your account. This amount will be credited to your account within a few days.