Product Returns

Opened tea bags cannot be returned due to hygiene reasons. However, other unopened products can be returned within 14 days of receipt without any reason given. After cancelling, you have another 14 days to return the product. You will then receive a full refund of the order amount, including shipping costs. Only the cost of returning the product from your home to the web store is at your own expense. These costs are approximately €3.95 per package; for exact rates, please check the website of your carrier.

If you wish to use your right of withdrawal, the product must be returned to us with all provided accessories, and if reasonably possible, in its original condition and packaging. To exercise this right, please contact us at We will then refund the due order amount within 14 days after your return has been registered, provided the product has been received back in good order.

Should the product be damaged or the packaging more damaged than necessary to try the product, we may pass this depreciation of the product on to you. Therefore, please handle the product with care and ensure it is well packaged when returning.